Shipping & delivery

Made to order

We print each physical product after payment. Production time is additional to delivery time. Estimated production and shipping dates shown at checkout or in your confirmation are estimates, not guaranteed delivery dates.

Destinations and costs

Available delivery countries, any restrictions, shipping options and costs are displayed before you place an order. Some orders may arrive in separate packages or be produced in different facilities.

Delivery and tracking

We send a dispatch confirmation and tracking details when available. Unless a different delivery period is agreed with you, goods will be delivered no later than 30 days after the contract is made. If delivery is delayed, your statutory remedies apply.

Address accuracy and customs

Please check the delivery address before ordering. If a parcel cannot be delivered because of incorrect details supplied by the customer, additional re-shipping costs may apply where permitted by law. For shipments involving customs, any import duties or handling fees payable by you will be disclosed when applicable; charges that cannot be calculated in advance will be clearly flagged before purchase.

Problems with delivery

If a parcel is delayed, damaged or missing, contact hello@bazysmedia.com with your order number. We will investigate and provide the remedies required by law. Our use of a printing or delivery partner does not remove our responsibility to consumers.

Where we ship

We currently ship to selected countries across Europe and North America. Available shipping destinations and rates are shown at checkout.

Don't see your country? Contact us at hello@bazysmedia.com and we'll check whether delivery is possible.

For international orders, additional customs duties or import taxes may apply.

returns & refunds

14-day right of withdrawal

Consumers in the EU generally have 14 days after receiving physical goods to withdraw from an online purchase without giving a reason. Standard catalogue prints in a chosen size do not automatically lose this right merely because they are printed on demand. The statutory exception may apply to genuinely personalised goods made to your own specifications.

How to withdraw

Email hello@bazysmedia.com with your name, order number and a clear statement that you wish to withdraw within the 14-day period. You may use the model form below, but you do not have to. Send the goods back within 14 days after notifying us. Contact us for the correct return instructions and return address; do not send unsolicited returns to a production facility. Your valid withdrawal is not conditional on our approval.

Online withdrawal function

You can also use the “Withdraw from contract” function linked in the website footer at link coming soon. Submit your name, the order you wish to withdraw from and an email address for the confirmation. We will confirm receipt of your withdrawal notice, with its date and time, on a durable medium (for example, email) without undue delay. This is an additional option; you may still withdraw by email or the model form.

Return shipping and condition

For a change-of-mind withdrawal, you bear the direct cost of return shipping. Please pack prints securely. You may inspect the goods as you would in a shop; you may be responsible for diminished value caused by handling beyond what is necessary to establish their nature and characteristics.

Refund timing

We reimburse the product price and original standard delivery charge (not extra express-shipping costs) within 14 days of receiving your withdrawal notice, using the original payment method unless agreed otherwise. We may withhold reimbursement until we receive the goods or proof of return shipment, whichever is earlier.

Damaged, incorrect or faulty goods

If your print is damaged, misprinted or not as described, email us with your order number and clear photos where possible. Please report problems promptly to help us work with Printful, ideally within 30 days of delivery; this request does not shorten your legal rights. For defective goods, legally required remedies and return shipping are at our expense. EU consumers benefit from a minimum two-year legal guarantee of conformity.

Model withdrawal form

To: BAZYSMEDIA / Tomas Bazys, hello@bazysmedia.com. I hereby give notice that I withdraw from my contract for the sale of: [PRODUCT]. Ordered on: [DATE]. Received on: [DATE]. Name: [NAME]. Address: [ADDRESS]. Date: [DATE]. (Signature only if sent on paper.)